Customer Experience
Embedded Files
☉ Weekly Crew Roster Checklist
This checklist is to be used by CE Manager for each crew roster, and retained for coaching & feedback from RM.Version Mar24☉ Customer Feedback Review Request Form
CS & MX Contacts can be updated at the request of the restaurant for the following reasons;- Duplicate contact made by the same customer, on the same day
- Feedback allocated to the wrong store
- Case classification change
☉ 14 year old and part-time employee listings
Must be updated min monthly, posted in mgr office.Live Updating - Google Docs
People Performance
To be used by PPM for all applicants to keep track of hiring process/compliance docs.Version Nov2024
☉ Training Pathway Tools (Production, Service & McCafe)
This tool is to be used by crew coach & PPM to track progress of trainee's, and complete required verification for that shift. Version May2025This Template is to be used by restaurants when holding an orientation. Upon opening the Template, you will be taken to Canva where you can add restaurant specific details.Live Version Updating
Use this to invite crew to orientation and import into Training Board on Monday.comGoogle Form Link
☉Crew Coach Performance Review
To be used when completing Performance Reviews with Crew Coaches.Google Form Link
Product Quality
This checklist is to be used by PQM each week to track department performance and task completion.Version Oct 2024
☉ Kitchen Product Build-To Guide
Printed, and laminated outside walk-in. Maintained by PQM.Version Dec 2025Print, and posted in managers office. Maintained by PQM.Version Nov2024
☉ Secondary Timer Information Sheet
To be laminated and posted in Kitchen next to discard/paxar machine.Version 2026To be printed monthly, and maintained by PQM to track and record QCR action plan progress.Version 2026
This Checklist should be used by the PQ Manager in the lead up to, and on stat shift.Version 2025
☉ eBOS Invoice Admin Codes Poster
This poster should be displayed in mgr office near SOE, and updated when required to ensure managers are entering correct item numbers.Version 2026☉ Ops Supplies Build To (TMG version coming soon)
Version Dec2024☉ Monthly Food Safety System Checklist
To be completed monthly by PQM to inspect food safety & storage standards, and action. Live updating form.☉ Food Safety Info - PQRG, Rationale
Link to McD Connect Library
Page updated
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